A satisfied and happy customer will always keep coming back. This concept is not just limited to sales as it similarly and closely applies to the real estate industry.
As a property investor, it pays to make your tenants happy and satisfied with their rental experience – especially trustworthy and reliable tenants – which can ensure that you get to keep them to stay longer to ensure your property’s sustainability and productivity.
A high occupancy turnover rate can cost money and can be very stressful and tricky, especially with vacancies that extend for months on end. It can balloon costs for utilities, cleaning, repairs, and advertising, which adds up the longer it is left vacant.
It is a common misconception that the routine management and operations of a rental property can be very tedious can cause landlords to neglect some concerns raised by tenants and become a reason for them to look for another property to move to.
Surprisingly, with a well-established system and policies in place in rental properties, it does not take much to make tenants happy and satisfied with their overall experience in their rented space.
Here are some effective tips on how landlords and property managers can ensure retaining happy and satisfied tenants to keep them from considering moving away or transferring to another property.
Visually-appealing and enticing
Visuals are critical especially if you expect tenants to feel good, welcome, and happy regardless of whether it’s a residential or office property.
A well-kept garden, neat exterior, clean pathways, well-kept lounging facilities, and welcoming interior are great aesthetics tenants or clients look forward to.
Consistency is key in maintaining a well-kept and visually-appealing property, which allows tenants to rest and relax after a long and stressful day at work without getting stressed upon arriving at the property such as noise pollution, unkempt pathways, dark passages, etc.
Always check the premises regularly and see if there are cosmetic issues that need fixing or an upgrade.
Aesthetics are more than just eye-candy and are vital factors that make tenants decide whether they stay or look for another place that appeals to their senses.
Give it the elements of home
No matter who you are talking to, living spaces will always be regarded as comfort zones and sanctuaries where people find an escape from the humdrum and rigours of daily work.
When a potential tenant sees your property offering as a potential comfort zone, they will not hesitate to move in. Comfort zones need to be areas that provide solitude, privacy and relaxation.
When they see this as a place where they can feel welcome and accommodated, as well as ensure they get to experience a respite from stress, they will feel a sense of trust and you can leverage this to make tenants stay longer or attract new ones to fill your vacancies.
Sense of urgency
Addressing concerns or attending to requests promptly are trust-earning traits for a responsible property manager or landlord. A major complaint of unsatisfied tenants is poor or neglected action on maintenance requests, especially on matters that could affect a tenant’s ability to experience the comforts of their home.
Make your rental property pet-friendly so it can appeal to pet-owners looking for a rental home.
Provide the property with pet-friendly structures and fixtures such as secure fencing, or pet doors on entrances. By going above and beyond to equip your property with facilities to encourage tenants to care for pets, you provide a way to attract pet owners to consider renting your property.